Simple checkout.
Clear payment information.
Shopping for your home should feel straightforward from product selection through checkout.
This page explains how payment options are presented, how payment authorization works, what may happen when a transaction is unsuccessful, and how to protect sensitive financial information when contacting Shelvoria™.
Available methods are shown during checkout.
Transactions may require approval from your payment provider.
Sensitive payment credentials should never be sent by email.
Available payment methods
The payment methods currently available for your purchase will be displayed during the checkout process.
Choose from the options shown before payment.
Available payment methods may vary depending on your location, order, device, payment provider, or the current configuration of our store.
Review the options presented at checkout and select the payment method you prefer before completing your order.
Payment methods may vary.
A payment option available for one customer or transaction may not necessarily be available for another.
The checkout page should be treated as the current source for the payment options available to your order.
Your payment provider may need to approve the transaction.
When you submit an order, your bank, card issuer, digital-payment provider, or other applicable payment service may review and authorize the transaction.
Approval may depend on billing information, available funds, account status, security checks, or other requirements set by the applicable payment provider.
An order should not be considered successfully paid until the applicable payment process has been completed.
If your payment does not go through
A payment may be unsuccessful for several reasons, many of which are determined by the payment provider rather than Shelvoria™.
Billing Details
Check that the billing information entered at checkout matches the information associated with your payment method.
Provider Security
Your bank or payment provider may decline or pause a transaction as part of its own security process.
Available Funds
A transaction may fail if the payment account does not have sufficient available funds or credit.
Provider Restrictions
Payment providers may apply account, location, transaction, or purchase restrictions.
If your payment information appears correct but the transaction continues to be declined, you may need to contact your bank or payment provider for additional information.
Prices & currency
Product prices and the applicable order total are shown during your shopping and checkout experience.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate, currency-conversion charge, or other applicable fee.
Any provider-imposed conversion or account charges are controlled by the relevant financial or payment provider.
Review before completing payment.
Before completing checkout, review the products selected and the total amount shown for the transaction.
Where applicable, shipping charges, taxes, discounts, or other amounts will be reflected according to the information presented during checkout.
Protect your payment information.
Our customer-support team only needs the information required to identify your order and understand your question.
- Your order number
- The email address used at checkout
- A description of your payment question
- Relevant non-sensitive screenshots where appropriate
- Complete credit or debit card numbers
- CVV or card security codes
- Online banking passwords
- Payment-account passwords
- Other sensitive financial login credentials
Some transactions may require additional review.
Payment and order information may be reviewed where needed for transaction processing, fraud prevention, or order verification.
In some situations, additional information may be required before an order can proceed.
If we contact you regarding an order, please follow the instructions in the applicable message and provide only the information reasonably necessary to review the order.
Shelvoria™ customer support will not ask you by email to provide complete card numbers, CVV codes, banking passwords, or sensitive payment-account login credentials.
How approved refunds are handled
Where a refund is approved under the applicable store policy, it will be handled according to the payment and refund process applicable to the original transaction.
Banks and payment providers may require additional processing time after a refund has been issued before the funds appear in the customer's account.
For complete eligibility requirements and applicable terms, please review our Return & Refund Policy .
Have a payment-related question?
Contact our customer-support team and include your order number, the email address used at checkout, and a short explanation of your question.
Company Information
Official business and customer-support information for Shelvoria™.