Your privacy.
Our responsibility.
Your trust is an important part of your shopping experience with Shelvoria™.
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our online store, purchase home organization products, contact customer support, or otherwise interact with our services.
This policy applies to information collected through the Shelvoria™ online store and related customer-service interactions.
Clear information about how your personal data is handled.
We collect and use personal information for purposes connected with operating our store, processing orders, providing customer support, improving our services, and meeting applicable legal or operational requirements.
About this Privacy Policy
Understanding who operates the store and how this policy applies to you.
In this Privacy Policy, “Shelvoria™,” “we,” “us,” and “our” refer to the Shelvoria™ online store operated by Guangzhou Linglu Health Technology Co., Ltd.
Personal information generally means information that identifies, relates to, describes, or can reasonably be linked to an individual, depending on applicable law.
The information collected and the purposes for which it is used may depend on how you interact with our website, purchase products, or communicate with our customer-support team.
Information we collect
The categories of information involved depend on your interactions with Shelvoria™.
Contact Information
This may include your name, email address, phone number, billing address, shipping address, or other contact information you provide to us.
Order Information
This may include products purchased, order numbers, transaction details, delivery information, order status, and information relating to returns, refunds, or other order-related requests.
Customer Support Information
If you contact us, we may collect the content of your message, relevant product information, photographs you provide, and other details needed to understand or review your request.
Website & Device Information
Depending on the technologies used by our online store, this information may include device type, browser details, IP address, pages viewed, website interactions, and similar technical or usage information.
How payment information may be processed.
When you make a purchase, payment information may be processed by Shopify, payment processors, banks, card networks, or other payment providers involved in the checkout process.
The payment methods available for your order are displayed during checkout.
Please do not send complete payment-card numbers, CVV codes, banking passwords, or payment-account login credentials to our customer-support team.
How we use personal information
Personal information may be used for business operations, customer service, security, communications, and applicable legal purposes.
Order Processing & Fulfillment
To accept, process, fulfill, deliver, update, cancel, return, or refund orders where applicable.
Customer Support
To respond to product questions, order issues, shipping concerns, delivery questions, returns, refunds, and other support requests.
Store Operations & Improvement
To maintain website functionality, understand store usage, improve the shopping experience, and develop or improve products and services.
Security & Fraud Prevention
To help detect, investigate, prevent, or respond to potentially fraudulent, unauthorized, or harmful activity.
Customer Communications
To send transactional messages, customer-service responses, order updates, or marketing communications where permitted.
Legal & Compliance Purposes
To comply with applicable laws, legal requests, recordkeeping requirements, dispute-resolution processes, or enforcement needs.
How website technologies may be used
Our online store may use cookies, pixels, local storage, analytics technologies, or similar tools to support website functionality, remember preferences, understand site usage, measure performance, or support marketing activities.
The technologies used may depend on Shopify features, store settings, and third-party services enabled on our website.
Managing cookies and preferences
Depending on your location and the tools available on our website, you may be able to manage certain cookie, analytics, advertising, or privacy preferences.
Browser settings may also allow you to block or remove certain cookies. However, doing so may affect some website features or functionality.
When information may be shared
Personal information may be shared with service providers and other parties when needed to operate our store, process transactions, deliver purchases, provide customer support, or meet applicable legal requirements.
How long information may be retained
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
These purposes may include order processing, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
Retention periods may vary depending on the type of information and applicable operational or legal requirements.
Protecting personal information
We use reasonable administrative and operational measures intended to help protect personal information.
However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.
Your information.
Your privacy choices.
Depending on where you live and applicable law, you may have rights regarding personal information, such as the ability to request access, correction, deletion, or other available privacy choices.
Some jurisdictions may also provide rights relating to certain forms of targeted advertising, sale, sharing, profiling, or use of personal information.
Privacy-related requests may be submitted to service@shelvoria.com .
We may need to verify your identity or request before completing certain privacy-related requests.
Other websites and service providers
Our website may contain links to or interact with services operated by independent third parties.
Third-party websites, payment providers, carriers, platforms, and other services may maintain their own privacy policies and data-handling practices.
Shelvoria™ does not control the independent privacy practices of third-party services. We encourage you to review the applicable privacy information provided by those services when appropriate.
Information may be processed across locations
Our company, ecommerce platform, service providers, payment providers, fulfillment providers, or other partners may operate in different countries or regions.
As a result, personal information may be processed or stored outside the country or region where you live.
Privacy and data-protection laws may differ between jurisdictions. Where required, applicable safeguards may be used for cross-border processing or transfers.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.
When the policy is updated, the revised version may be posted on this page with an updated date.
Questions about your privacy?
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact our customer-support team.
Company Information
Official business and customer-support information for Shelvoria™.